FAQAre you insured?Yes, of course! How often do you clean the equipment?The equipment is cleaned and sanitized before and after every use. Do you set up outdoors?Yes. The ground must be dry, flat, free from grass trimmings and animal feces. If you are setting up your soft play package outdoors the play area must be covered by a tent if there is not a shaded area. The play equipment gets hot very quickly and we wouldn't want anyone getting burned. We provide tents at no cost if needed. Renter is responsible for providing electrical if needed. We provide an extension cord. We are not responsible if anything is punctured underground with bounce house stakes. We highly suggest having them marked before we arrive. |
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What are your set up and delivery fees?
Delivery in the Rochester area runs between $30-$40. Ask about surrounding area costs.
WHAT If THE WEATHER IS BAD AND WE ARE PLANNING ON SETTING UP OUTSIDE?
If you are renting a soft play package and it rains the day of your event then you will need to have an indoor place to set up. A basement, living room, garage, or a shed will work perfectly! We will do our best to work with you on the size of the space. If you do not have an alternative indoor place, you can reschedule for another date.
If you rent a bounce house and it rains then we ask you shut off the blower and bring it indoors. If it going to downpour then we will work with you to come up with a solution. If the winds are higher then 25 mph then we cannot set up due to the wind being safety issue.
If you rent a bounce house and it rains then we ask you shut off the blower and bring it indoors. If it going to downpour then we will work with you to come up with a solution. If the winds are higher then 25 mph then we cannot set up due to the wind being safety issue.
What happens if we need to cancel?
We get it, life happens and we know things come up that we cannot control. If you need to cancel then we will allow you to reschedule for another date. If you decide not to reschedule then you forfeit your $50 retainer.
What is needed to reserve your date and package or bounce house?
We require a $50 retainer to lock in your date and your rental. The remaining balance is due one week prior to your event. Your package and date will not be secured until the retainer is paid in full.
When is your drop off time confirmed?
You will receive an e-mail confirming your drop off time on the Thursday or Friday before your event.
Is set up & take down included?
Yes, of course! We do it all! Sales tax and delivery fees are not included in price. We just ask that you clear the space from any debris and animal feces before we arrive.